Privacy Policy

Last updated: REPLACE_DATE. This Privacy Policy explains how Sudmaz (“we”, “us”, “our”) collects, uses, shares, and protects your information when you use our website and services. By using the website or submitting your information, you agree to this Policy.

1) Who We Are

Data controller: REPLACE_COMPANY_LEGAL_NAME. This Policy is governed by the laws of REPLACE_JURISDICTION.

2) Information We Collect

• Identity & contact: name, phone/WhatsApp, email, country/city.
• Study-related: qualification, transcripts, preferred major/program, intake date, English level, approximate budget.
• Documents: passport copy, certificates, transcripts, photos, and any documents required for admission or visa processing.
• Payments (if applicable): invoice details, amounts, payment status (we do not store full card details when payments are processed via third-party gateways).
• Technical data: IP address, browser type, pages visited, cookies, and analytics data.

3) How We Collect Information

• When you fill a contact form or message us via WhatsApp/email.
• When you send documents and details needed to deliver services.
• Through cookies and analytics tools (if enabled on the website).

4) How We Use Your Information (Legal Purposes)

• To deliver services: consultation, applications, admission follow-up, visa guidance, travel coordination, accommodation, and pickup.
• To communicate with you: replies, updates, document requests, scheduling, invoices.
• To improve our services and website performance/security (analytics).
• To comply with legal/regulatory obligations (education provider and visa requirements, accounting).
• To protect our rights: fraud prevention, dispute management, and enforcement of terms.

5) Sharing Your Information

We may share your information as needed to process your request, such as:

• Universities/Institutes: for applications and admission processing.
• Visa-related parties/authorities: as required by official processes.
• Travel & accommodation providers: (flights/housing/pickup) when requested.
• Technology providers: hosting, email, analytics, CRM, and website security.

We do not sell your personal data. We do not share it with third parties for their marketing without your consent, unless required by law.

6) Cookies & Analytics

We may use cookies to improve user experience and measure performance. You can control cookies via your browser settings. If you have a cookie consent banner, see: Cookie Settings.

7) Data Retention

We keep your data only as long as necessary to provide services or comply with legal obligations. We may retain limited records for accounting, disputes, and security. You may request deletion as described in Section (9), subject to legal requirements.

8) Data Security

We take reasonable measures to protect your data (access controls, system protections, backups). However, no online transmission is 100% secure. Please avoid sending unnecessary sensitive information through unsecured channels.

9) Your Rights

• Request access to your personal data or a copy of it.
• Request correction of inaccurate information.
• Request deletion (where legally applicable).
• Withdraw consent (if processing is based on consent).
• Object to certain processing where permitted by law.

To submit a privacy request, contact us using the details in Section (12).

10) Minors

If you are under the legal age in your country, a parent/legal guardian must submit requests and documents. We do not knowingly collect minors’ data without guardian involvement.

11) External Links

Our website may contain links to third-party sites (universities/providers). We are not responsible for their privacy practices. Please review the privacy policy of any external site you visit.

12) Contact Us

Email: REPLACE_EMAIL
WhatsApp: REPLACE_WHATSAPP
Address: REPLACE_ADDRESS